Getting Started (9)
Default setting for new users
Account (Users) (1)
Default solutions related to user accounts, including how to manage user profiles, reset passwords, update contact information, and account settings
Superadmin & Admin (18)
Default settings for Superadmin and Admin
Dashboard (5)
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Why the total amount of revenue report between excel file and Dashboard was different?
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What are the Total Invoice Amount Issued and Total Invoice Payment Amount?
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What do the dashboard statistics numbers in black and green represent?
Invoice & Finance (21)
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What to do if the parents pay advance payment?
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How to bulk Add Invoice Items?
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How to edit an invoice?
Student & Enrollment (13)
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Can we edit the online registration form once parents had submitted the form?
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How to change a student's lesson?
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Why I can't approve or add new student again?
In-App Payment (5)
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[Malaysia only] Guardian / Student has successfully paid in-app via online transfer but why their invoice still shows as Unpaid in admin's account?
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Does the Xendit Dashboard have feature to limit admin's permission?
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How to register for in-app payment?
Personnel & Permission (5)
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Why Admin cannot access their account when they select School after log in?
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Why Admin cannot view the Invoice even though Superadmin already give the permission under Invoice Setting?
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What is the different between Superadmin and Admin?
Package (4)
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How to export package data?
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How to edit package information and what happened after editing?
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What if the student wants to change package?
Enhanced Credit Module (17)
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Will expired credits with balance be auto carry forward to the new credit wallet?
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Can we transfer credits from different student?
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What happen if student have negative credit? And what should Admin do?
Teacher (4)
Default settings for Teacher role
Guardian / Student (6)
Default settings for parents or students under Guardian role