What to do when a payment is Pending in the App?

If you make a payment through the mobile app and the invoice shows a Pending status, this usually means the payment is not fully confirmed yet. This can happen for a couple of reasons.

Common Reasons for Pending Payments

A payment may appear as Pending when:

• You did not finish the payment process and left the app before completing it.

• The payment was completed, but the bank or payment gateway has not yet sent confirmation to the system.

How to Identify a Pending Invoice

In the mobile app, you can see:

• The invoice will remain in the Unpaid Invoices section.

• The invoice will be displayed in orange.

• A pending payment icon will appear next to the invoice number.
  

Steps to Resolve a Pending Payment

To check and resolve the pending payment, follow these steps:

1. Open the Mobile App.

2. Go to the Finance menu.

3. Check under the Unpaid Invoices section.

4. Select the invoice marked as Pending.

5. Tap the “Sync Payment” button on the invoice details page.

This allows the system to verify the payment status. For information, pending payments can be retried individually for each invoice.

What You Will See After Syncing

After tapping “Sync Payment”, one of the following results will appear:

1. Payment Not Completed

• A “Pay Now” button will be shown.

• You can tap it to complete the payment again.
  
  

2. Payment Awaiting Confirmation

• The payment is still being verified by the bank or payment gateway.

• You will be asked to wait up to 48 hours for the status to update.

Still Seeing Pending?

If the payment remains pending after 48 hours, please contact customer support for assistance.