How can parents or students submit replacement requests in the app?

Parents or students can submit replacement requests only if the centre has enabled this feature.

Steps to Submit a Replacement Request

1. Access the Replacement module from the Home Page. 
2. Tap Request for Replacement.
3. Select the Lesson Name you wish to request a replacement for.
4. Select the Month–Year and Date of the lesson to be replaced.
5. Select the Student Name.
6. Select the Replacement Type:
   • Replacement with Existing Lessons - This option allows you to replace a missed lesson by joining another existing lesson at a different time. 
     • Select the replacement lesson you wish to attend.
     • Select the Month-Year and Date of the lesson you wish to attend.
   • Replacement with Custom Timing - This option allows you to request a replacement lesson at a specific date and time. 
     • Change the replacement type to “Custom Replacement”. 
     • Select the replacement date. 
     • Select the Start Time and End Time. 
7. Add remarks (e.g. reason for the replacement request).
8. Tap Submit Replacement Request.

Important Notes

• All replacement requests are subject to admin approval. 
• You will receive a notification once the request is approved or rejected.