Admin Guide: User Management

Modified on Wed, 1 Oct at 4:22 PM

The purpose of this guidance is to support administrators in the Admin Centre to manage user accounts with ease and confidence. Whether you are assisting new users with their first login or resolving account and payment issues, this guide provides step-by-step instructions to help you quickly address common scenarios.

By following the guidance provided here, admins can ensure smooth user experiences, minimize login or account errors, and handle account changes efficiently.

This guide includes step-by-step guidance on the following areas:

First Time Login
User Account (Guardian, Teacher, Admin)
Payment from the Mobile App

This guide is designed to be practical and easy to navigate, so admins can quickly find the solutions they need without unnecessary complexity.





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