What happen if student have negative credit? And what should Admin do?

If a student has a negative credit balance and wishes to continue lessons with credits, they need to top up their credits. Follow these method based on the package's invoice generation settings (of the package that student enrolled to):

One-Off

• The admin can manually top up the credits by generating a top-up invoice. 

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Credit Balance Threshold 

• If the student's credit balance is negative, they have reached the credit threshold set in their enrolled package. Navigate to "Invoice & Finance" module to check on the auto-generated top-up invoice. 

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Recurring 

• A negative balance may occur before or after the next invoice is generated. Please navigate to the "Invoice & Finance" module to check if the next invoice generated. If none are found, go to the "Recurring Invoice" module to generate the invoice. 

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No Auto-Generated Invoice

• If the centre does not charge the students for credit top-ups, the admin can perform the credit adjustment. If the centre does charge for top-ups, the admin can manually generate the top-up invoice. 

Please note that credits will only be top-up after the student has made the payment and or the payment has been recorded by the admin.