[Malaysia only] Guardian / Student has successfully paid in-app via online transfer but why their invoice still shows as Unpaid in admin's account?

If a guardian or student confirms they have paid their invoice through the mobile app using online banking, but the invoice still appears as "Unpaid" in the admin account, you may verify the payment reference with guardian / student. 

No Payment Reference: 

If the guardian or student has not received a payment reference from Billplz, the payment may still be processing. The amount has not yet been deducted from their account. 

Billplz typically processes payments within 1-2 working days (excluding weekends and public holidays). Once processed, a transaction record with a Billplz reference number will be available.

Payment Reference Received: 

If they have received a payment reference, use the "Sync Payment" feature to update the invoice status in the system.

If the issue persists after following the above steps, please provide the following details in the support group chat:

• Student's name
• Guardian's name
• Invoice number
• Screenshot of the successful payment
• Billplz reference number

This information will help us investigate and resolve the issue promptly.