I didn't get the OTP code. What should I do?

Modified on Thu, 12 Dec, 2024 at 12:01 PM

The OTP is sent via a text message to the mobile number that you entered during the first time login process. The AOne OTP code remains valid until you use it to verify your account.

If you haven’t received your OTP after ten (10) minutes of submitting your phone number, kindly check if any of the following conditions apply to you.

Your mobile phone’s SMS filter is switched on

Many mobile phones have built-in anti-SMS spam and text filters nowadays. You may also have installed a blocking app on your phone, to prevent you from receiving spam messages. The filter on your phone may be switched on, resulting in our message being blocked from entering your inbox.

For Android phone users,

Uninstall or disable any blocking apps on your phone
To disable your built-in filter, go to your “Messages” app
Tap on the three (3) vertical dots at the upper right corner of your screen
Select “Settings”
Select “Spam protection”
Tap on the toggle button next to “Enable spam protection”, and disable it
After disabling your SMS filter, you can tap on the “Resend” button on the OTP form at our app’s login page, to request for the OTP to be sent to you again.

For iPhone users,

Go to your “Settings” app
Select “Messages”
Find “Filter Unknown Messages”
Tap on the toggle button to disable it
After disabling your SMS filter, you can tap on the “Resend” button on the OTP form at our app’s login page, to request for the OTP to be sent to you again.

You’re in an area with poor cellular connectivity

Generally, the one-time password (OTP) is sent to your phone once you submit your mobile number. However, if you’re experiencing low cellular connectivity when the message is sent, it may take some time for it to reach you.

If you can, move to a location with better connectivity, and wait to see if the message reaches you. If it doesn’t, you can tap on the “Resend” button on the OTP form at our app’s login page, and request for the OTP to be sent to you again.

You are using an invalid mobile number

If the mobile number that you’ve submitted is not a valid number, we will not be able to send the OTP to you. Kindly ensure that your mobile number registered in the AOneSchools system is a valid number, and that it belongs to you.