For Superadmins, Admins, and Teachers (via web):
Follow these steps if you have a Superadmin, Admin, or Teacher role:
- Click the person icon at the top right.
- Go to Profile.
- Enter your new password in the Password field.
- Save your changes.
- There will be an option to choose how you want to receive the OTP code: via email or mobile number. If you choose mobile number, you can then select whether you want to receive the OTP via SMS or WhatsApp.
- Enter the code.
- Click Submit.
For Teachers and Guardians (via mobile apps):
Follow these steps if you have a Teacher or Guardian role:
- Access Profile & Settings by tapping the profile icon in the bottom menu.
- Select "My Profile."
- Enter your new password in the Password field.
- There will be an option to choose how you want to receive the OTP code: via email or mobile number. If you choose mobile number, you can then select whether you want to receive the OTP via SMS or WhatsApp.
- Enter the code.
- Click Save.
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