How to rectify “Issues Found” or “Submission Rejected” errors in E-Invoice Submissions?

When submitting an E-Invoice, Consolidated E-Invoice, or E-Credit Note, the submission may return one of the following error statuses: 

• Issues Found: Indicates missing or inaccurate information was detected during the internal validation before submission to LHDN.

• Submission Rejected: Indicates the submission reached LHDN but was rejected due to invalid or incomplete data. 

Regardless of the status type, corrective action is required. The appropriate action depends on the specific reason for the error, which can be found in the View Details page of the documents. 

How to Check the Error Message?

1. Navigate to the “E-Invoice” module from the sidebar. 

2. Select the relevant tab: Invoice, Consolidated Invoice or Credit Note 

3. Click the “Search Filter” button to open the filter options. 

4. Select the statuses you want to check (e.g. Issues Found, Submission Rejected) to narrow your results. 

5. Once you locate the invoice, click the 3-dot button under the action column and select “View Details”. 

6. On the View Details page, the error message will appear at the top to guide your correction. 

Common Rejection Reasons & How to Fix Them 

1. Missing or Invalid Supplier Information 

• Review the specific error field and navigate to the school info page to update the relevant field and resubmit. 

2. Missing or Invalid Buyer Information 

• Review the specific error field and notify the guardian to update their profile information in the app and resubmit. 

3. Incorrect Invoice Details

• Review the specific error field and go to the “Invoice & Finance” module to edit the invoice accordingly and resubmit. 

Notes: 

• All corrections must be completed and resubmitted within the allowed timeline to avoid LHDN penalties. We strongly recommend reviewing and submitting invoices early to allow time for any necessary fixes.