How to View, Download and Find Shared Files on the Web App

• Files and images: click the item in the chat to open it in full view.

• Videos: click the video thumbnail to play it in your browser.

• Files that can’t be previewed (such as ZIP files) will download to your device instead.

Downloading an Attachment

1. Click the Action button ( : ) on the message with the attachment.

2. Select Download Attachment. The file will save to your device.

Finding All Shared Media and Files

Instead of scrolling through a conversation, use Media and Files to see everything shared in that chat in one place. To open it:

1. Open the chat and click the Action button at the top.

2. Select Media and Files. (Or select View Details, then click Shared Media and Files.)

Items are listed from newest to oldest. This month’s items appear under “This Month”, and older ones are grouped by month (for example, “March 2026”).