How to Set Up Broadcast Groups and Send Broadcast Messages on the Web App

A broadcast group is a handy way to send messages to a set of people all at once, without creating a group chat or selecting recipients every single time. This complete guide covers all essential features. Use the table of contents below to quickly find the topic you need: 

1. A Few Good Things to Know Before You Start
2. How to Get to the Broadcast Group Page
3. Creating a New Broadcast Group
4. Finalize the Broadcast Group
5. Editing a Broadcast Group
6. How to Send a Broadcast Message
7. Deleting a Broadcast Message

Broadcast Group

A Few Good Things to Know Before You Start

• Broadcast Groups are private to you. 
• The people you add will not know they are in your Broadcast Group, they will not see the group anywhere in their messaging page. 
• Only the person who created the Broadcast Group can view, manage, or send messages through it.
• Access to Broadcast Group features depends on your role and the permissions set by your school’s admin. 

How to Get to the Broadcast Group Page

As superadmin and admin, you may access it through the Web App. You may follow the steps below:

1. Log in and click the Message icon at the top of the page
2. Click the Options button on the Messaging page
3. Select View Broadcast Group

Creating a New Broadcast Group

1. On the Broadcast Group page, click Create Broadcast Group
2. A pop-up will appear showing a list of users from your school
3. Tick the checkboxes next to the people you’d like to include
4. Once you’ve selected everyone, click Create Broadcast Group

Finalize the Broadcast Group

After selecting your recipients, you’ll be taken to a form to set your group 

Broadcast Group Name

• Give your group a clear and recognizable name. 
• You can use letters, numbers, symbols, and emojis. 
• Maximum 120 characters.
  
  

Description

• Add a short note about what this group is for
• Maximum 500 characters.
  
  

Recipients

• You’ll see the list of people you just selected. 
• You can remove anyone by clicking the X button next to their name.

Editing a Broadcast Group

Need to update the group name, description, or recipient list? 

You can do that at any time from the Broadcast Group Details page. 

Option 1: From the Group List

1. Click the Action Button next to the group on the list
2. Select View Details
3. Click the Edit button to make changes
   
   

Option 2: From the Chat Room

1. Open the group’s chat room
2. Click the Action button at the top
3. Select View Details
4. Once you’re on the details page, click the Edit button to make changes

You can update the following details for any existing broadcast group:

1. Broadcast Group Name and Description 
2. Add Recipients, by clicking “Add Broadcast Recipient” to include more members
3. Remove a recipient, by clicking the X icon next to their name

Note: 

• Changes to the recipient list are saved immediately. 
• Changes to the group  name and description will only be applied when you click Save.

Deleting a Broadcast Group

If you no longer need a Broadcast Group, you can delete it to keep your list clean:

1. Click the Action button next to the group on the list 
2. Select Delete Broadcast Group
3. A confirmation pop-up will appear. Click Yes to confirm, or Cancel to go back
4. Once deleted, the group and its chat history will be permanently removed. 

Broadcast Message

How to Send a Broadcast Message

Here is how to compose and send your broadcast message:

1. Log in and click the Message icon at the top of the page
2. Click the Create New Message button
3. Select Create Broadcast Message from the menu
4. A pop-up will appear showing your Broadcast Groups. 
5. Select the group you want to send to by click the radio button next to it
6. Click Create Broadcast Message to open the chat room

Once you are inside the Broadcast Group’s chat room, it works just like a regular chat. 

You can:

1. Type a text message in the message box with no character limit
2. Attach a file or image the same way you would in any other chat 
   (Applicable for Tier 1 and Tier 2 Premium In-App Messaging only)

Deleting a Broadcast Message

If you need to remove a message you have sent, keep in mind that deleting a broadcast message removes it everywhere, from the Broadcast Chat Room and from every recipient’s personal chat with you. Here’s how to delete:

1. Click the Action button next to the message
2. Select Delete Message
3. Checkboxes will appear on all messages. The one you selected will already be ticked, tick any others you’d also like to delete
4. Click the Delete button at the bottom
5. A confirmation pop-up will appear, click Yes to confirm
6. Once deleted, the message will be replaced with "This message was deleted" for all recipients.