Group Messages allow you to communicate with multiple users in one structured conversation. Whether you're coordinating with teachers, guardians, or lesson-based participants, everything can happen in a single chat room.
This guide walks you through:
Creating a new Group Message
Using the Group Chat Room
Managing Group Details and Members
Creating a Group Message
Not everyone can create a group. Only Teachers with the correct permission can create Group Messages. Guardians can only create Personal Messages. If you have access, creating a group is straightforward.
How to Create a Group
Log in to the mobile app.
Select your role and school.
Tap the Message icon on the homepage.
Tap Create New Message.
Select Group Message.
You’ll now enter the Add Group Members page. At this stage, the group does not exist yet. You’re simply preparing it.
Adding Members to the Group
This page shows all users registered to the school. To make it easier to find the right people, you can filter and search.
You can filter by:
Role (Guardian, Teacher, Admin, Superadmin)
Lesson (only active lessons appear)
When you filter by Lesson, the system will show:
Teachers assigned to that lesson
Guardians whose students are actively enrolled (Active or Frozen)
You can combine: Role filter + Lesson filter + Search
All filters work together.
How to Add Members
Tick the checkbox next to the user’s name.
Selected members will move to the top of the list.
You’ll see a summary: “n Member(s) Added”.
Your selections remain even if you adjust filters. Once you select at least one member, the Create Group Message button becomes active. Tap it to continue.
Completing Group Details
Now you’ll enter the group setup page. The group is still not created yet. It will only exist after you tap Save.
Group Profile Picture (Optional)
You can:
Upload from Camera
Upload from Gallery
Remove the image
Supported formats:
JPG
JPEG
PNG
Maximum 5MB — larger files are automatically compressed. If you don’t upload anything, a default icon will be used.
Group Name (Required)
Maximum 120 characters
Cannot be empty
Cannot contain only spaces
If invalid, an error message will appear under the field.
Group Description (Optional)
Maximum 500 characters
Cannot contain only spaces
If left empty, the system will display “~” in Group Details.
Managing Members Before Saving
Before saving, you can still adjust the member list.
You (the creator) appear first.
Others are sorted alphabetically.
If you are a Teacher + Group Admin + have Update permission, you can:
Remove members
Promote members to Admin
Remove Admin role
If you don’t have permission, you’ll see:
Permission Error.
You don't have the permission to access this feature.Final Step: Save the Group
When everything looks good, you can tap Save. After that, the system will:
Generate a Conversation ID
Show a success notification
Add the group to your message list
Open the new chat room
Display a banner showing who was added
Now the group officially exists and is searchable.
Using the Group Chat Room
Once created, the group appears in your Messaging list.
To open it:
Go to Messaging.
Tap the group name.
What You’ll See Inside
At the top:
Group profile picture
Group name
Back button
Three dots (⋮) menu button
Messages are grouped by date (Today, or full date format).
Incoming messages:
Left-aligned
Show sender’s name
Show timestamp
Your messages:
Right-aligned
Show timestamp
Single check = sent
Double check = delivered
You can type unlimited characters, and the message box expands automatically (up to 5 lines). Empty messages cannot be sent.
If a Member Becomes Archived
Sometimes a user may become archived at the school level.
When that happens:
They are automatically removed from the group.
Their previous messages remain visible.
An Archived icon appears next to their name in past messages.
A banner informs the group about the update.
This keeps communication transparent while preserving history.
Viewing and Managing Group Details
You can open Group Details in two ways.
From inside the Chat Room:
Click three dots (⋮) button.
Select View Details
From the Messaging page:
Click three dots (⋮) next to the group
Select View Details
What You’ll Find There
Group profile picture
Conversation ID (with Copy button)
Description
Total member count
Member list
Role labels (Admin / Member)
To copy the Conversation ID:
Tap Copy.
A confirmation message appears.
The ID is saved to your clipboard.
Managing Members (For Admins)
If you are a Group Admin and have Update permission, you can manage roles and members.
Removing a Member
Tap the X next to their name.
Confirm.
Result:
Success notification appears.
Members are removed.
A banner informs the group.
Promoting a Member to Admin
Tap Add as Admin.
Confirm.
They immediately become Group Admin.
Removing Admin Role
Tap Remove as Admin.
Confirm.
Important:
A group must always have at least one Admin.
If only one Admin exists, the system will prevent removal.
If you remove your own Admin role, your view will switch to Member mode.
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