How Parents & Students Can Send and Manage Attachments in In-App Messaging?

Modified on Sun, 9 Aug at 10:28 PM

Sharing files and images in AOne Schools is simple and straightforward. Whether you want to send a document, share a photo, forward something to another person, or look back at files shared in a conversation - this guide covers everything you need to know.

You can refer to the table of contents below for quick navigation:

What Can You Send as an Attachment
Sending an Attachment
Editing an Image Before Sending
Adding More Attachments
What Happens When You Send Multiple Attachments
Forwarding a Message
What If a Message Fails to Send
Viewing and Downloading Attachments
Browsing All Shared Media and Files
The Media Tab
The Files Tab

What Can You Send as an Attachment?

Before diving in, here’s a quick overview of what’s supported

Files

PDF, Word Documents (DOC, DOCX), Excel Spreadsheets (XLS, XLSX), PowerPoint Presentations (PPT, PPTX), Test Files (TXT), CSV, and ZIP Files
Each file can be up to 20 MB in size.

Images

JPG, JPEG, and PNG formats
Each image can be up to 5 MB in size.

Additional Information:

You can take a photo directly from the AOne Mobile App and send it straight to the chat.
Photos taken this way are limited to 5 MB.
If a photo comes out larger, the app will automatically compress it to fit.

Sending an Attachment

When you are inside a chat, look for the small Attachment button beside the message box at the bottom of the screen. That’s your starting point for sending any file or image

Note Regarding Attachment:

You can attach up to 10 files or images when sending a new message.
If you're replying to a specific message, you can attach only one file or image at a time.
The same behaviour is expected when using the Camera Roll in the Mobile App.

On the Mobile App, you will see three options: File Attachments, Image Attachments, and/or Camera Roll.

Sending a File

Open a chat room (personal or group)
Tap the Attachments button beside the message box
Select File Attachments from the menu
Your phone’s file browser will open
Find and select the file(s) you want to send
A preview of your selected file(s) will appear
Optionally, type a message in the text box to go along with your file
Tap Submit to send

Sending an Image

Open a chat room (personal or group)
Tap the Attachments button beside the message box
Select Image Attachments from the menu
Your phone’s photo library will open
Find and select the image(s) you want to send
A preview of your selected image(s) will appear
Optionally, use the editing tools to adjust the image before sending
Type a message in the text box if you’d like to add a caption
Click Submit to send

Taking a Photo with Your Camera

Open a chat room (personal or group)
Tap the Attachments button beside the message box
Select Camera Roll from the menu
Your phone’s camera will open and take the photo you’d like to capture
The photo will appear in the preview area
You can take more photos or edit them before sending
Tap Submit to send

Editing an Image Before Sending

When you are previewing an image before sending, three editing tools are available on both platforms:

Rotate
Turn the image 90° to the left with each click or tap. You may use it if your photo came out sideways
Crop
Lets you adjust the image to a preset ratio
Reset
Puts the image back to exactly how it was before you made any edits

Adding More Attachments

Click or Tap the Add More Attachments button in the preview area to include more files or images in the same message
If you’re adding more camera photos, tap Take More Picture instead
Newly selected files or photos will be added on top of what you’ve already picked
This option is only available when sending a new message - not when replying

What Happens When You Send Multiple Attachments?

Each file or image you attach is sent as its own separate message in the chat.

If you select three images, they’ll appear as three individual messages in the conversation.
If you also type a caption, it will only appear alongside the first attachment, the rest will be sent without text.

Forwarding a Message

If you received a file, image, or text and want to share it with someone else - or in another group - you can forward it without having to retype or re-upload anything.

Find the message you want to forward
Click or tap the Action button next to it, and select Forward Message
Checkboxed will appear on all messages in the chat. The one you selected will already be ticked - but you can tick more if you’d like to forward several messages at once.
Click or tap the Forward button on the bar at the bottom of the screen
A list of people and groups will appear. Search for and select who you’d like to send it to - you can choose up to 5 recipients at once.
Click or tap Forward Message to send
Once forwarded, the message will appear in the recipient’s chat with a small label indicating it was forwarded.

Another couple of things to note:

If you’re forwarding a reply message, only the reply content itself is forwarded, the original message it was replying to won’t be included
If you forward to someone you haven’t chatted with before, AOne Schools will automatically start a new conversation with them.

What If a Message Fails to Send

Sometimes a message might not go through - maybe due to a slow internet connection. If that happens, you’ll see a small error indicator on the message. Here’s what you can do:

Click or tap the error indicator on the failed message, and two options will appear
Resend Message
Tries to send the message again. It if goes through, it will appear as the latest messages in the chat
Delete Message
Removes the failed message from the chat entirely, with no trace left behind.

Viewing and Downloading Attachments

When someone sends you a file or image in a chat, you can view or download it directly from the conversation.

To view an attachment

Click or tap the file or image in the chat. It will open in full view so you can see it clearly.
If the file type can not be previewed (for instance: a ZIP file), it will download to your device automatically instead.

To download an attachment

Click or tap the Action button ( : ) on the message with the attachment
Select Download Attachment. The file will save directly to your device.
If a file or image has not fully loaded yet, it may appear blurry. You can still download it even in that state - just use the Download Attachment button and it will save to your device.

Browsing All Shared Media and Files

Instead of scrolling through an entire conversation to find a specific image or document, you can use the Media and Files section to view all shared media and files in one place.

There are two ways to access Media and Files

Option 1

Open the chat room
Click or tap the Action button at the top of the chat
Select Media and Files

Option 2

Open the chat room
Click or tap the Action button at the top of the chat
Select View Details
On the details page, click Shared Media and Files

The Media Tab

This tab shows all the images ever shared in the conversation, arranged from the newest to oldest.

Images from the current month are grouped under “This Month”
Older ones are grouped by their month and year, for instance: “March 2026”
Tap any image to open it in full screen, then use the buttons at the bottom. Tap the Close (X) button to return to the Media tab.

The images are displayed in a neat grid. From here, you can:

Download
Saves the image to your device
Go To Message
Takes you back to the exact message in the chat where that image was shared

The Files Tab

This tab works the same way as the Media tab, but for documents and other files. Files are also arranged from newest to oldest and grouped by month.

For each file listed, you can:

Download
Saves the image to your device
Go To Message
Takes you back to the exact message in the chat where that file was shared, and highlights it for you